Follow up

Mood nulis tak berapa nak mari but before it gets cold, baiklah aku update status lepas aku submit surat kiriman semalam.

I sent the fax out to LHDN at about 3pm kot, after I failed to get access to their website. Makcik IT gomen bagitau that server LHDN is down sebab diorang tengah dalam process berpindah ke Cyberjaya. So they don’t have access to their server even if I have their email address. Hence the fax. After the fax went through, I shot my email to Biro Pengaduan Awam (BPA) and to Biro Komunikasi Korporat (BKK). BPA is under Jabatan Perdana Menteri and BKK is under Treasury. And waited.

At about 6.30pm yesterday, while I was in a negotiation meeting, I got a call from Putrajaya. Semangat jawab.. don’t care meeting or not. Karang orang Putrajaya tak nak call aku lagi kang, payah lak. True enough it’s from BPA. Baik je bunyi budaknya. Hahahaha.. Yelah, orang Public Relations kan. Haruslah berhemah dari segi komunikasi. He wanted some explanation of the situation. And so I did. At the end of it, he mentioned to me about the movement of LHDN server to Cyberjaya. Same thing macam Makcik IT gomen *jeling Yam* tu cakaplah.. And according to him, the server will be up by 20th Nov. Tuuu diaaaa.. berhari-hari takde server, maintain good-good je, boleh? Cer company aku ni.. Server down tak sampai sejam pun suma dah restless email tak masuk, email tak kuar. Tapi diorang ni, berhari-hari pun okeh jah. Interesting isn’t it? What’s the point of having the server in the first place if you can live without out for a few days? This is not talking about website is down for maintenance or construction. This is talking about server, for communication. Entahlah, tak paham aku. Eh diverted lak dari cite asal.. Anyway, I pointed out to the BPA guy that the letter from LHDN to me was dated 20th Oct and I have 30 days to reply. So, jangan lak lepas ni aku kena penalty lagi sebab lambat reply. Mamat tu kata, takpe.. tu lain cerita lak. He told me that their normal procedure is that the agency and in this case LHDN, has to reply within 5 working days. With the server down, the reply might take a bit longer to come. Whatever it is, he would send me an email as a follow up.

Later, after I spoke to BPA, I saw that BKK has already sent an email to LHDN for them to respond. Muehehehehe.. Cekap jugaklah mereka ni memproses komplen. I take my hat off to both BPA and BKK. But the results is yet to be known lah kan.

While BKK didn’t indicate in their email to LHDN on when LHDN got to reply, BPA has given LHDN until 28th Nov to reply. To me as long as the case is settled, it’s fine with me. I think I deserve the explanation from LHDN on their actions lah kan. Kalau BKK cuma forwardkan surat aku ke LHDN, BPA lak mengarang surat, reiterated my content in their letterhead. Ganas sikit, dak? Hahahahaha.. Mungkin surat aku tanpa kepala surat tu tak cukup ganas kot? Bagus! Aku suka!

Anyway, at least for now aku dah puashatilah. I have expressed my frustration to them. How they take it is a different matter.

I think some of the improvements that they can do are:

1 – “Kemaskini” fail cukai individu within the same year or right after the individual submit the tax return. No point buat e-filing kalau suma masuk cabinet filing. Nak jadik e-govt, jadik le bebetul. Kalau tak ready, jangan proceed. Buat trial dulu. Ni dah buat e-filing dah lebih 5 tahun. Takkan ada teething problem lagi? Teething problem masa awal-awal dulu dol! And there must be a reason for e-filing, right? To simplify the process. Either that, or to main wayang kulit je. Belakang kalu, haram tak cukup trained IT people to use the system. No point of gathering data in a database if there’s no use of the data. Baik bako je!

2 – Make it a point that if LHDN doesn’t come back to the person within the same year, consider that LHDN is no longer allowed to claim anything. Barulah cekap! Ni tunggu 5 tahun. Haram jadah. Kalau budak baru lahir, dah nak masuk sekolah dah. Kalau budak dari mula masuk sekolah menengah sampai dah nak SPM dah. Kalau masuk sekolah rendah, dah nak UPSR. Kalau masuk uni, dah grad dah. Can understand tak the length it take to close the file? Bodoh.

3 – Seriously, I never knew there’s “akaun simpanan” untuk individu dalam LHDN. Got ah? Got riba’ or not? Islamic concept or not? Imagine eh.. katalah tahan duit aku RM1K, and pastu 99 others.. Kan dah RM100K kan? Kalau letak dalam fixed deposit, harus dah dapat return kan? Kalau letak dalam ASB pun dah dapat return, kan? And, since when LHDN is a profit-centre punya agency nak ada akaun simpanan bagai?? You are merely the middle person to channel the money from taxpayers to the government! Bodoh! So if LHDN actually has an account simpanan, consult the individuals first before holding back the money. It’s the individuals’ right to the money. Kalau cukai terkurang bayar, berdesup tuntut. So the same should apply. Berdosa simpan duit orang tanpa kebenaran. Masuk neraka tau!

4 – Kalau nak hantar Notis Taksiran to the individuals, take into consideration PCB that has been paid. Bodoh! Ingat tiap bulan duit aku kena tolak buta-buta tu pegi mana eh? Nak kata company aku songlap, apasal kau tak kejar company aku? And I don’t think my company does that. So, program kan system yang ada so it automatically includes PCB paid into taksiran. Camana accounts korang leh balance kalau PCB masuk tak dikira? Camana korang kira tax collected against tax return?

Cukup tak suggestions? Cukup kot.. I shall write to government on that.. Hahahaha.. Gila mabuk nak improve gomen! I can be a senator lah gini.. Muahahahahaha…

Alrighty. Cukup. Babai!

Angah